Return & Exchange Policy
Thank you for shopping at Broken Planet Hoodie Shop! We want to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward and hassle-free return and exchange policy to make your shopping experience as enjoyable as possible.
Eligibility for Returns & Exchanges
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order. We will be happy to assist you in resolving the issue promptly.
Incorrect Size or Color
If you accidentally ordered the wrong size or color, we understand that mistakes can happen. You may request an exchange for the correct size or color within 14 days of receiving your order.
Conditions for Return & Exchange
All returned or exchanged items must be unused, unworn, and in their original packaging with all tags and labels attached.
For hygienic reasons, we cannot accept returns or exchanges on items such as face masks or any other products explicitly marked as non-returnable.
Customized or personalized items are not eligible for return or exchange unless they are defective or damaged upon receipt.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer support team at email@example.com or call our toll-free number within the designated time frame.
Our customer support team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number, which you must include on the package.
Please ship the item back to us, using a reliable and trackable shipping method. We recommend that you retain the shipping receipt until your return or exchange is processed.
Processing Time & Refunds
Once we receive the returned item and verify its condition, we will process your return or exchange within 5-7 business days.
For returns, a refund will be issued to your original payment method, excluding any shipping charges, unless the return is due to a product defect or error on our part.
In the case of exchanges, we will ship out the replacement item as soon as the return is processed.
For damaged, defective, or incorrect items, we will cover the return shipping costs.
For size or color exchanges or any other non-defective reasons, customers are responsible for the return shipping costs. However, we will cover the shipping costs for the replacement item.
If you have any questions or concerns regarding our Return & Exchange Policy, please don’t hesitate to contact our friendly customer support team at firstname.lastname@example.org or call our toll-free number.
We value your satisfaction and aim to provide you with the best shopping experience possible. Thank you for choosing Broken Planet Hoodie Shop!
[Disclaimer: This is a fictional website, and the provided content is for illustrative purposes only. Please ensure to adapt and tailor the content to your actual website’s policies and guidelines.]