Refund & Cancellation Policy

We at Broken Planet Hoodie Shop are committed to providing you with the best shopping experience. We understand that sometimes, you may need to cancel an order or request a refund. Please read our Refund & Cancellation Policy below to familiarize yourself with the process.

Order Cancellation

Cancellation Timeframe

You can cancel your order within 24 hours of placing it. After this period, our team will begin processing your order, and cancellations may no longer be possible.

Cancellation Process

To cancel your order, please contact our customer support team at or call our toll-free number. Provide your order details, and our team will assist you with the cancellation process.

Refund Eligibility

Full Refund

You may be eligible for a full refund if you cancel your order within the specified cancellation timeframe or if your order has not yet been shipped.

Partial Refund

If your order has been processed and shipped, you may still be eligible for a refund. However, in such cases, the refund will exclude any shipping charges.

Damaged or Defective Items

If you receive a damaged or defective item and wish to request a refund, please contact our customer support team within 7 days of receiving the order. We will initiate a refund or replacement after verification.

How to Request a Refund

Contact Us

To initiate a refund request, please contact our customer support team at or call our toll-free number.

Provide Details

When requesting a refund, please provide relevant details such as your order number, reason for the refund, and any supporting information or images for damaged or defective items.

Refund Processing

Once your refund request is approved, we will process the refund within 5-7 business days. The refund will be issued to your original payment method.

Refund Restrictions

Used or Damaged Items

We cannot accept refunds for items that have been used, washed, damaged, or altered in any way. Such items will not be eligible for a refund.

Final Sale Items

Products marked as “Final Sale” or “Non-Returnable” are not eligible for refunds, except in cases of product defects or shipping errors on our part.

Contact Us

If you have any questions or concerns regarding our Refund & Cancellation Policy, please don’t hesitate to contact our friendly customer support team at or call our toll-free number.

Please ensure to review our Refund & Cancellation Policy before making a purchase to have a smooth shopping experience with us.

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