Refund & Cancellation Policy
We at Broken Planet Hoodie Shop are committed to providing you with the best shopping experience. We understand that sometimes, you may need to cancel an order or request a refund. Please read our Refund & Cancellation Policy below to familiarize yourself with the process.
You can cancel your order within 24 hours of placing it. After this period, our team will begin processing your order, and cancellations may no longer be possible.
To cancel your order, please contact our customer support team at firstname.lastname@example.org or call our toll-free number. Provide your order details, and our team will assist you with the cancellation process.
You may be eligible for a full refund if you cancel your order within the specified cancellation timeframe or if your order has not yet been shipped.
If your order has been processed and shipped, you may still be eligible for a refund. However, in such cases, the refund will exclude any shipping charges.
Damaged or Defective Items
If you receive a damaged or defective item and wish to request a refund, please contact our customer support team within 7 days of receiving the order. We will initiate a refund or replacement after verification.
How to Request a Refund
To initiate a refund request, please contact our customer support team at email@example.com or call our toll-free number.
When requesting a refund, please provide relevant details such as your order number, reason for the refund, and any supporting information or images for damaged or defective items.
Once your refund request is approved, we will process the refund within 5-7 business days. The refund will be issued to your original payment method.
Used or Damaged Items
We cannot accept refunds for items that have been used, washed, damaged, or altered in any way. Such items will not be eligible for a refund.
Final Sale Items
Products marked as “Final Sale” or “Non-Returnable” are not eligible for refunds, except in cases of product defects or shipping errors on our part.
If you have any questions or concerns regarding our Refund & Cancellation Policy, please don’t hesitate to contact our friendly customer support team at firstname.lastname@example.org or call our toll-free number.
Please ensure to review our Refund & Cancellation Policy before making a purchase to have a smooth shopping experience with us.
[Disclaimer: This is a fictional website, and the provided content is for illustrative purposes only. Please ensure to adapt and tailor the content to your actual website’s policies and guidelines.]