Thank you for choosing Broken Planet Hoodie Shop! We are committed to providing you with the best shopping experience, including reliable and timely shipping services. Please review our Shipping Policy below for more information.
Orders are typically processed within 1-3 business days after payment verification.
During peak seasons or promotional events, processing times may be slightly delayed. We appreciate your understanding.
We offer standard shipping and expedited shipping options for domestic and international orders.
Shipping carriers may vary based on your location and chosen shipping method.
Shipping rates are calculated based on the weight of the package, destination, and shipping method selected during checkout.
We may offer free shipping promotions for qualifying orders within specific regions and order values. Please refer to the current promotions for more details.
Estimated Delivery Time:
Delivery times vary depending on your location and the shipping method chosen.
Estimated delivery times for each shipping method will be provided during checkout.
Please note that delivery times are estimated and not guaranteed. Delays may occur due to unforeseen weather conditions, customs clearance, or other external factors.
Once your order is shipped, you will receive a shipping confirmation email containing tracking information.
You can use the provided tracking number to track the status of your package on our website or the shipping carrier’s website.
For international orders, customs and import duties may apply upon arrival in your country.
Any additional charges related to customs clearance are the responsibility of the customer.
Order Changes and Cancellations:
Once an order is placed, changes or cancellations may not be possible. Please double-check your order details before confirming the purchase.
In the event that a package is undeliverable or returned to us due to an incorrect address or other reasons beyond our control, we will attempt to contact you for further instructions.
Additional shipping charges may apply for re-shipping the package.
Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact our customer support team within [number of days] from the estimated delivery date.
We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement as soon as possible.
If you have any questions or concerns regarding our Shipping Policy, please don’t hesitate to contact us at [customer support email or phone number].